Personas in elearning

Personas are fictional characters that reliably represent a target demographic. Personas are commonly used when designing products and software to bring a tangible, detailed description of the typical user to the makers of those products. Designers use personas to understand product needs, the most likely uses of a product, how…

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3 Questions that Help Manage Training Costs

It may seem counter-intuitive, but improving training within the organization often involves convincing your business that they don’t need training. Here are three questions that may help avoid unnecessary training. Or, if training is really needed, help ensure that it is effective. These questions are a great approach in those…

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Measuring Learning Transfer

How do we measure training, and why? Are L&D departments tracking, measuring and reporting meaningful learning data, or just data that makes a solid case for their own survival? It’s not easy to determine learning effectiveness and learning transfer. But sometimes I wonder if the metrics we usually gather and…

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10 Tips for Global Training Instructors

Reading “10 Tips for Global Training Instructors” in Trainingmag.com inspired me to write my own 10 tips drawing from my experience in preparing, adapting, helping other instructors and watching them teach, and talking to learners in various countries across Europe. I slightly disagree on a couple of points, but for…

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Onboarding, elearning and tacit knowledge

Onboarding is probably one of the best examples of how you can “pit a good performer against a bad system, and the system will win almost every time” (Rummler & Brache, 1990). Picture this from the new hire’s point of view: They’ve just completed what was probably an exhausting interview…

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LX: Shifting from Content to Experience

We are flooded by content. It is, literally, a world of information. And Google’s mission, apparently, is to “organize the world’s information and make it universally accessible and useful”. I take note that Google assumes “the world’s information” is worth accessing. It is true that by democratizing broadcasting we pay the…

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