Onboarding, elearning and tacit knowledge

Onboarding is probably one of the best examples of how you can “pit a good performer against a bad system, and the system will win almost every time” (Rummler & Brache, 1990). Picture this from the new hire’s point of view: They’ve just completed what was probably an exhausting interview…

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LX: Shifting from Content to Experience

We are flooded by content. It is, literally, a world of information. And Google’s mission, apparently, is to “organize the world’s information and make it universally accessible and useful”. I take note that Google assumes “the world’s information” is worth accessing. It is true that by democratizing broadcasting we pay the…

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The Death of ILT

Will instructor-led training (ILT) be completely eliminated from organization training programs? It’s a question that pops up often, both from learners and training staff. I find this question annoying. Not because I think it’s without merit – it is an important discussion in a time of change. But I tend…

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