The Death of ILT

Will instructor-led training (ILT) be completely eliminated from organization training programs? It’s a question that pops up often, both from learners and training staff. I find this question annoying. Not because I think it’s without merit – it is an important discussion in a time of change. But I tend…

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L&D, the IT Customer

Last week, GoDaddy, a domain registrar and web host company, was down for several hours. Millions of domains and perhaps hundreds of thousands of web sites and email accounts were unavailable during the outage. As users discovered the unavailability of their services and a hacker claimed to be behind the…

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Opening a Channel

Today I hosted a session that many would define as social learning. It involved connecting a group of people through a conference with chat, whiteboard and desktop sharing facilities. This post is mostly about the role of chat in these interactions. Just a few minutes into the session, the expected…

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